If you just purchased our DVD then THANKS! And thanks again for buying direct from us. We really appreciate it! :D
Shipping
Once you purchase the DVD, it will be posted to you within a working week. If you are in the UK, it'll be sent by First Class Mail. You can expect it to take under a week to reach you.
If you are outside the UK or in Ireland, it'll be sent by Airmail. You can expect it to reach you within two weeks. Usually Aimail is faster than that. The further away your country from the uk however, the longer it's liable to take.
If the DVD fails to reach you within three weeks, you should contact us and we will contact the post office, to see what's up with the post being whack. We'll then either send you a replacement DVD by a tracked mail service, or if you desire give you a full refund.
If you don't like First Class or Airmail, or you know you're in a funny place with a funny postal system, contact us and we'll sort out a better form of postage specially for you.
Returns
If you don't like our DVD, or it doesn't play on your DVD Player, or you copied it already and are illegally distributing it in China, then you can send it back to us in reasonable condition, like not all scratched up and bitten by your dog, and we will send you a refund of your money, via PayPal or Google Checkout.
Payment
We use PayPal and Google Checkout to allow you to pay us. We really appreciate that you've come to our site to buy the DVD... It makes us happy that you support us this much! Also, we don't have to pay money to other people. And that really makes us lots happy.
You should use Google Checkout if possible, cos the fees are smaller. But we gave you both options. If you don't want to use either of these services to pay, and we don't mind that, cos they charge us money, you can send a cheque or something, use the contact us page to email us and sort out an alternative mode of payment.